Advanced alarm monitoring services
In the event of a burglary alarm at your place, it can be reassuring to know that a reputable and qualified security guard will respond for you. We are linked to a nation-wide network of patrol companies, and can provide patrol call-outs covering most of the country.
Selecting the patrol call-out option is as easy as adding one of the listed security guard companies to your contact list. You can also choose where they appear on your contact list, giving you flexibility over convenience and cost. You can set the patrol either first on your list if you want them to be called immediately, or last if you want the patrol to be called as a last resort if no-one else on your list responds to alarm messages.
Note that individual patrol call-outs are charged in addition to your monthly monitoring fee. Generally patrol callouts will be charged via your Monitoring Plus account, but depending on the patrol company you choose, they may bill you directly. Through us, patrol call-outs are charged at $65 in the Auckland area and $69 elsewhere per call-out. These fees cover the first half hour of the guard's time. If the guard needs to stay at your place for more than half an hour, additional charges will apply for any extra time. Also note that patrol call-outs are not included in every monitoring plan - see our range of service plans for more details.